Former EFF Activism Director’s New Book, Transaction Denied, Explores What Happens When Financial Companies Act like Censors

A U.S. citizen who teaches Persian poetry classes online is suddenly unable to receive payments or access funds when his account is flagged and frozen by Paypal and its subsidiary Venmo. A Muslim city councilwoman in New York City has a Venmo payment blocked because she uses the name of a Bangladeshi restaurant in the transaction. Online hubs for erotic storytelling repeatedly lose their payment accounts. Others active in drug legalization fights struggle to keep their bank accounts.

These may sound like one-off issues, but they are not. They occur with frightening regularity, as former EFF Activism Director and Chief Program Officer, Rainey Reitman, who left EFF in 2022, describes in her new book, Transaction Denied. The book sheds new light on a serious problem that often hides in the shadows, and pushes us to ask an increasingly important question: “Is it ever OK for financial intermediaries to act as the arbiters of online expression?”  

Both a storyteller and an advocate, Rainey exposes hidden systems of power that shape our choices, our speech, and, ultimately, our society. – Cindy Cohn

Reitman makes her case about the impact of financial institutions and payment intermediaries shutting down accounts and inhibiting transactions through compelling individual stories, some of which have not been shared before. The people impacted are diverse: authors, teachers, journalists, elected politicians, and more are suddenly unable to retrieve or receive funds, with little explanation, transparency, or recourse. Reitman shows the reasons are frequently speech-related, resulting often from arbitrary corporate policy, a broad (mis)interpretation of the law, or in response to pressure from anti-speech advocates. 

In the example of the Persion poetry teacher, the blocking is due to the highly risk averse interpretation of U.S. sanctions on Iran—sanctions aimed at deterring weapons development or terrorism instead snared a poetry professor and a New York city councilwoman.  Reitman demonstrates how these sanctions, and others, have an outsized impact on Muslims.

But Transaction Denied is also a guide for those interested in fighting for free speech. The book covers over a decade of successful campaigns and shows that advocacy can win the day—and is sometimes necessary to counter pro-censorship campaigns. Reitman offers a behind-the-scenes view of the campaign to help restore the Stripe account of the Nifty Archive Alliance, a nonprofit which supports the Nifty Archive, a hub of erotic storytelling for the queer community since 1992. She covers EFF’s successful coalition and campaign to restore the PayPal account of Smashwords, a hub for self-published fiction. And in what has become a critical moment for free speech and free press, she describes how several EFF staff members and two EFF board members became the seed for a new nonprofit, the Freedom of the Press Foundation, which continues to partner with EFF today in advancing the rights of journalists.

It’s a banner time for books by EFF staff members and friends. If you’re concerned about how online privacy has changed over the last three decades, read EFF Executive Director Cindy Cohn’s book, Privacy Defender, released in May. (All proceeds from the sale of hard copies of Privacy’s Defender are being donated to EFF, so your book order will help EFF continue fighting for the principles Cindy holds dear.) If you are worried about the individuals trapped in a system where massive financial companies can shut down their individual accounts, effectively locking up their access to money, based entirely on their speech, grab Transaction Denied, released earlier this month, at Beacon Press, Amazon, and Bookshop.org. (Half of the author proceeds go to Freedom of the Press Foundation.) 

More likely—you’ll want both books on your shelf. Happy reading!