Doxxing Safety Part II: Incident Response

Doxxing, also known as the deliberate sharing of personal information to harass or endanger someone, is a tricky thing to protect against. It often happens by some ill-intentioned person accessing publicly available information, then sharing that information more widely in the hopes it will intimidate their target or worse. 

This guide is a followup from a previous post that describes a methodology for you to clean up your digital footprint and get a firm entry into the art of open source intelligence. There’s a slight bit of repetition here, but with a slant towards using those now-familiar tools and methods toward what to do in the context of incident response. The best thing you can do is familiarize yourself with this post and its tactics before something happens, then return back to it for reference when needed.

Incident Log

An incident log is a way to keep track of suspicious or harmful activity online. It doesn’t need to be beautiful or complex, just a place where you can quickly note details around the different things you’re seeing online. Noting times, places, people, and the general nature of what you see ought to be enough. In the event that law enforcement gets involved, this sort of record will be helpful. 

The process of finding and noting hateful incidents online can be incredibly stressful, so now is a good time to revisit the team roles you might have already thought of in the previous blog post. If you haven’t yet done that, here’s a brief refresher:

Assign Team Roles

Remember, privacy–and responding to doxxing–is a team sport. Knowing who you trust is as important as identifying threat actors. Having trusted people ready to assist is invaluable in this type of situation. Refer them to this blog post or specific recommendations in it. If you’ve already plotted out a list of designated team roles, now is the time to remind everyone of their responsibilities. That might look like monitoring the hate forums where activity happens, keeping track of events in the incident log, setting up web alerts, locking down your social media accounts, or contacting law enforcement to reduce the likelihood of SWATing (a type of attack where bad actors call the police on their target, hoping to incite violence or disruption of peace by bringing law enforcement to their door).

Monitoring Hate Forums

So often the victims of doxxing and harassment campaigns are positioned that way because of bias or bigotry. If you’re a part of a community who is the target of such abuse, you are likely already aware of the places where such bigots gather and the language they use. Safely and privately accessing those sites to check for organizing against you or those in your community is a crucial step to take. Take great care to do so privately. We recommend you use the Tor browser for such information-gathering missions. It’s also advisable that you don’t engage with anyone in those places.

Again, this step can be particularly stressful; asking a friend for help is a good idea, or you can thoughtfully apply some of the advice from the next section to automate the process.

Set Up Search Alerts

Google alerts is a free service that Google offers to alert you when a particular keyword—like your name—is freshly indexed by their search engine. Doxxing efforts done by anonymous trolls may not trigger an alert, but if you’re the target of smear campaigns in the media, or the victim of abuse by very prominent media figures, those things are more likely to appear. Updates can come pretty frequently, so we advise leaving the monitoring of these alerts to a person that you trust.

For a more sophisticated approach, you could use a tool like Open Measures to automate the task of tracking coordinated campaigns. It’s important to note that this type of tool is more likely to miss nuanced language or oblique references to you and your community.

Hardening Your Public Facing Accounts

For accounts that you can’t or don’t want to shut down, at the very least you must review the privacy and security settings on them and consider raising that bar. If two-factor authentication isn’t already on, now is the time to do so. For social media accounts, consider switching the account to “private,” where users have to request to have access to your page. For peace of mind, especially on accounts that you have to keep using, consider muting certain terms and blocking accounts so that you’re less likely to encounter stressful content when on the app. Every app’s options are different for this sort of thing, so be prepared to spend a few minutes figuring out what the menu is like and where the options are.

Shut Down Affected Accounts

If a particular account is being targeted with hate, or signs are pointing to an account of yours being the source of information people are using against you, shutting down that account may be the best decision for now. Depending on the app, account deletion may be temporary and you may be able to recover the account after you’ve done so and things have cooled off.

Revisit Your Data Broker Removal Strategies

Although this is more of a doxxing preventative measure, it’s a good idea to get on top of removing the information that’s available about you via data brokers. In case you’re unaware, the data broker industry is an unregulated viper’s nest of privacy threats, often contributing to or directly supplying the sources of information that are used in doxxing campaigns. Although there are plenty of services that offer to file data broker opt-out requests on your behalf, a recent study revealed that doing it DIY is still more effective than relying on these paid services. That said, a paid service may still be worth its money if you’d rather have someone else take care of it.

Revisit Public Records

As covered in the previous blog post, your information may be made available through public records that you have little to no control over. You may be able to limit the convenience of that information being available by requesting to have it taken down from sites that republish it. Check through voter records, business registration records, court and property records, and the like. If you aren’t able to limit that information from appearing on such mirroring sites, at least gaining awareness of where they are and the specific contours of what they contain will help you strategize against the harms they may cause.

Consider Contacting Law Enforcement

For many, talking to law enforcement will only make things worse. On the other hand, SWATing is a tactic often used in these types of coordinated attacks. If you think that’s a possible outcome in your situation, it could be a good idea to get ahead of it and contact law enforcement to let them know what you’re dealing with. It’s in their best interest to be aware of fraudulent calls, and will make them less likely to show up at your door with guns drawn.

Revisit PACE Documents, Enact Those Steps

If you’re involved in any kind of activism or community organizing you may be familiar with PACE documentation. It’s an acronym for coming up with contingency plan reactions if unwanted things come up: Primary, Alternate, Contingency, Escape/Emergency. Think of it like a panic button, a routine checklist of things to do if shit hits the fan. Maybe it involves some of the recommendations from this blog post. The point is to have something readymade, and some thoughts and strategies prepared, if the doxxing escalates to increased levels of harm and danger.

This is another step that’s best done in a community with trusted people. The point is to keep your community organizing or community work moving, but with special contingency measures enacted to keep you and everyone else safe while remaining aware of this incident. This step is highly personalized and relies on a bit of prep work having already been done.

Put A Lock on Your Bank Accounts and Cell Subscriptions

One of the tactics those who are doxxing you might use is trying to get into your social media or other accounts through “SIM swapping,” an attack where they contact your cellular provider pretending to be you in order to hijack your phone number. They can then use that number and pivot to stealing other accounts you authenticate yourself to with your phone. Likewise, those targeting you might try to steal access to or disrupt your bank accounts through similar techniques. 

Get ahead of them by placing security passwords or pin codes on these highly sensitive accounts, if your bank or cellular provider provides this extra security measure. Most cell providers offer some sort of SIM swapping prevention method, but they all use different names for this feature, so be sure to look up the process in your provider’s documentation (here are guides for the major U.S. providers: Verizon, AT&T, and T-Mobile).

Regulate Your Nervous System

It’s an understatement to say that being doxxed is scary and potentially very dysregulating. You’re much more likely to make safe, smart decisions if you are able to maintain a sense of control around your mental state. Recognizing that capability, as well as having a strategy to keep calm in the face of a crisis is just as important as having good digital security hygiene. Do what you need to do, be it involving the help of friends, taking a break, or whatever else, to stay afloat during this process. 

Flexibility and Resiliency

The reality is that the more you experience cultural marginalization, the higher the chances are that adversarial actors will resort to such tactics as doxxing and coordinated harassment campaigns. The fervor of those adversaries is often stoked by hateful public figures and politicians. And the plausible deniability of public records can limit the recourse you have to stop them. We hope that after reading this and the previous post, we’ve also brought to surface the idea that you can have great control over your digital footprint. Even more, that you can continue to share information online without unnecessarily compromising your safety and security. 

Until we have digital privacy protections for everyone, it’s up to us to take matters into our own hands. Privacy, security, and dignity online are achievable. If you follow this guide, the previous one, and stay clued into the strategies laid out on Surveillance Self-Defense, you’re well on your way.